Terms and Conditions

Hotels

Confirmed hotel bookings are nonrefundable.  Any changes or cancellation will subject to full penalty.  Customers have option purchase worry free hotel cancellation waiver which will allow for one time date change with no additional fees/penalties.  Please see worry free hotel cancellation waiver for details.

 

Commercial Flights

Cancellation and change fees are subject to airfare rules.

 

Car Rentals

Cancellations within 5 days before service and no shows are subject to full penalty.  Cancellation made outside the cancellation period is refundable with $50 administration fee.  Confirmed services cannot be altered or revised.

 

Tourist Visas (Tourist Cards)

All confirmed tourist visa purchases are nonrefundable.

 

Tour Packages

Land Tour Registration and Payment: Once the traveler pays for the tour in full or makes an initial travel deposit they will be able to register for the tour. A minimum $300.00 non-refundable tour deposit is required at the time of registration. Our registration process can be completed online or by contacting one of our agents during regular business hours. The remaining balance of the tour will be due 60 calendar days prior to departure. In the event the final tour payment is not received prior to the due date, the program registration is subject to cancellation and loss of deposit. If your booking is made within 60 days of travel, the full amount will be due at booking.

Flight Payment and Reservation Process: CTS program fee does not include domestic or

international flight cost. Once flight payment has been received, CTS guarantees the service and

cost (subject to terms and conditions of the indirect air carrier and charter participant agreement).

Flight package and schedule is subject to change without notice unless confirmation has been

received.

Trip Cancellation and Program Refunds: CTS reserves the right, in its sole discretion, to reject an individual at any time prior to departure, or to cancel the CTS PROGRAM in which a traveler is scheduled to participate. In the unlikely event of such a cancellation by CTS, or if a traveler has been rejected, the total amount paid to CTS (less airfare) will be refunded, unless the cancellation is due to non-payment of the PROGRAM fee and/or Flight Package by the PROGRAM fee’s due date or is due to governmental action beyond CTS’s control, in which case the amount refunded will be reduced to the extent CTS has incurred expenses in organizing the PROGRAM. Other than such a refund, CTS will not be responsible to a traveler for any other refund, costs, interest, liability or damages of any kind.

If Traveler cancels for any reason, he or she must notify CTS in writing. The cancellation will be effective upon CTS receipt of the written notification to TourCancellation@CubaTourPlanner.com.  The $300 deposit is non-refundable however the traveler may apply this deposit to another CTS program scheduled to depart within 180 days of the original scheduled start date, subject to space availability.

Cancellation Policy and Fees: For cancellations received 90 or more days prior to commencement of the CTS’s services, a cancellation fee of $75.00 per person will be retained. For any other cancellations received, the following per person cancellation fees apply:

Total group cancellation 90 days or more prior to departure no cancellation penalties applicable

All Fees indicated are per person:

89 to 60 days prior to departure date – up to 9% of rooms held can be cancelled with no penalty, 10% or more of rooms held cancelled, 30 % of program cost

59 to 30 days prior to departure date – 40 % of program cost

29 to 15 days prior to departure date – 50 % of program cost

14 to 07 days prior to departure date – 75 % of program cost

07-00 days prior to departure date- 100% of program cost

Revision Fees: A handling fee of $50.00 per transaction will be charged for any alteration or revision made to a confirmed reservation. In addition to the revision fee, Cuba Travel Services will charge a Name Change fee of $150.00 for changes made 30 days prior to the departure date. Name changes will not be allowed within 30 days of departure and regular cancellation fees will apply. A change of travel date or tour itinerary within 60 days of departure will be treated as a cancellation and a new booking and regular cancellation fees apply.

 

Website Terms of Use

Thank you for visiting Cuba Travel Services’ website www.cubatravelservices.com, www.cubavisaservices.com, www.cubatourplanner.com, www.cubaluxuryyacht.com  (this “Site”).

Your use of this Site and the information, content and services available through this Site are subject to the following terms and conditions (these “Terms”) of Cuba Travel Services, Inc., a California corporation (“CTS”).  CTS offers to you the services made available on this Site upon the condition of your acceptance of these Terms.  These Terms may be updated by CTS from time to time without notice to you.  You can review the most current version of these Terms at any time at www.cubatravelservices.com/company-profile/terms-conditions/.  By accessing this Site or using this Site for booking travel or otherwise, or contacting CTS call centers, you accept and agree to be bound by these Terms.  Further, your continued use of this Site is your acceptance of any changes and modifications to these Terms.  If you do not agree to any of these Terms, please do not use the Site for any reason.

Use of the Website

As a condition of your use of this Website, you warrant that:

  1. you are at least 18 years of age;
  2. you possess the legal authority to create a binding legal obligation;
  3. you will use this Website in accordance with these Terms of Use;
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  5. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  6. all information supplied by you on this Website is true, accurate, current and complete; and
  7. if you have a CTS account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

Limitation on Actions

(a) All claims for refunds, credits, losses or otherwise by Customer against CTS relating to hotel accommodations, must satisfy both of the following conditions: (i) a report of the incident shall have been made in writing and received by the hotel or tour guide (as applicable) during the stay giving rise to the claim, and (ii) the claim shall have be made in writing and received by CTS within seven (7) calendar days after the completion of the trip giving rise to the claim.  (b) All claims for refunds, credits, losses or otherwise by Customer against CTS relating to matters other than hotel accommodations, shall have been made in writing and received by CTS within seven (7) calendar days after the completion of the trip giving rise to a claim. (c) Notwithstanding applicable statute of limitations, all suits against CTS relating to the Services must be filed and properly served on CTS, within one (1) year from the date of event giving rise to the  action.  (d) The failure of Customer to timely make a report or claim, or file suit will be a complete defense to any suit or action commenced by Customer relating to the Services.  Further, the failure of Customer to timely make a report or claim will be a complete defense to Customer’s refusal to pay for any of the Services, including, without limitation, disputing credit card charges for the same.  (e) Customer may not make any claim or commence any suit against CTS unless and until Customer has paid for the Services in full.  (f)  All claims against CTS are subject to the other disclaimers, limitations on liability, qualifications and conditions set forth in the Agreement.

 

Arbitration Agreement

Any controversy or claim arising out of or relating to these Terms and Conditions, to the Limits on Cuba Tour Planner or Cuba Travel Services’ Responsibility clause, to the brochure, to any information relating in any way to the trip, to the trip itself, or to any products or services related to the trip, shall be settled solely and exclusively by binding arbitration in Los Angeles, California, in accordance with the Commercial Arbitration Rules of the American Arbitration Association, except that (a) in lieu of a personal appearance at arbitration, the arbitration may be conducted by telephonic means, (b) arbitration is the exclusive forum for dispute resolution (no court actions), and (c) except as otherwise provided by statute, each party shall bear its own costs and expenses and an equal share of the arbitrator and administrative fees.

Prohibited Activities

The content and information on this Website (including, but not limited to, price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose;
  2. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  6. deep—link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  7. “frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization.

 

If your booking or account shows signs of fraud, abuse or suspicious activity, CTS may cancel any travel or service reservations associated with your name, email address or account, and close any associated CTS accounts. If you have conducted any fraudulent activity, CTS reserves the right to take any necessary legal action and you may be liable for monetary losses to CTS, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact CTS Customer Service.
CTS believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website and, as stated above, is incorporated by reference, to understand our practices: Privacy Policy.

 

Supplier Rules And Restrictions

Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person.

You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

CTS is not liable for any costs incurred due to hotel relocation.
How Our Sort Order is Determined:

Travelers have many options on to help them find the perfect hotel, flight, car rental, cruise or activity. The “sort” settings at the top of the page allows travelers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow travelers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below:

  • Accommodation: Our default sort order reflects the relevance of properties to your search criteria, as we want to make sure you are able to quickly and easily find the offer that is right for you. We measure relevance by taking into account factors like a property’s location, its review scores, the popularity of the property (measured by how many travelers on our sites make bookings at that property), the quality of the content provided by the property, and the competitiveness of the property’s rates and availability, all relative to other properties meeting your chosen search criteria. The compensation which a property pays us for bookings made through our sites is also a factor for the relative ranking of properties with similar offers, based on the relevance factors described above. On our non-default sorts (e.g., by price or by star rating), properties with the same similar results will be ordered based on the factors above.
  • Flights: Our default sort order is based on lowest price. In cases where two flights have the same price, the shorter flight is listed first.
  • Car Rental: Our default sort order is primarily driven by price, but we may consider other relevant factors such as popularity, customer reviews, convenience of pickup location, and car type or category.
  • Cruise: Our default sort order is based on a number of relevant factors such as cruise line rating, ship rating, price per day, origin rating, destination rating, length of cruise, and booking window.
  • Activities: Our default sort order is manually curated by CTS’s destination managers familiar with each market, taking into account such factors as price, popularity, distance from hotel options, and traveler feedback.

Additionally, we continually optimize our service to provide the best experience to travelers. Accordingly, we may test different default sort order algorithms from time to time.
Prepaid Hotel Reservations

You acknowledge that the CTS pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations. You authorize the CTS to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the CTS Companies’ services. You agree that your credit card will be charged by the CTS for the total reservation price. Upon submitting your reservation request you authorize the CTS to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

Hotel reservations are non-refundable, as indicated in the rules and restrictions for hotel reservation. You agree to abide by the Terms of Use imposed with respect to your prepaid hotel reservations. If you opt to purchase the worry-free waiver, you will be eligible to cancel your reservation for any reason up to 25 days before your scheduled reservation and you may rebook within 7 days for a date within 60 days of your original reservation date for a new reservation of equal value.  Any increase in hotel rates for the new booking will be subject to additional charges to you. Hotels booked of lesser value are not eligible for a refund in this case and will only be substituted if you choose to confirm the reservation.

You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee equal to the total value of your reservation, if applicable. If you wish to book reservations for 9 or more rooms, you must contact CTS’s group travel specialists by phone at (800) 963-2822 or by filling out the group travel form. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit.

Some hotel suppliers may require you to present a cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by CTS for your hotel booking.

Bank And Credit Card Fees

Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since CTS. may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

Flights to Cuba

Scheduled commercial flights and public charters to Cuba are normally operated by carriers such as American Airlines or Jetblue (the “Carrier Service Providers”), but this is subject to change without notice. CTS is licensed and permitted by the governments of both the United States and the Cuba.  Neither CTS, nor the air carriers are responsible for any missed connections, delays or cancelled flights which are purchased separately by the Customer Traveler.

 

Tourist Visa (Tourist Card)
The required tourist visa, known as a tourist card, allows the holder to stay in the Cuba for 30 days and is valid for a single entry. TOURIST CARDS ARE NOT VALID FOR INDIVIDUALS BORN IN CUBA.  FOR THOSE INDIVIDUALS BORN IN CUBA THE VISA ENTRY PROCESS IS DIFFERENT AND YOU MAY CONTACT US DIRECT AT 562-264-5135 FOR FURTHER INFORMATION ON THE PROCESS.

Applying for Tourist Card/Visa
The required tourist visa, known as a tourist card, allows the holder to stay in the Cuba for 30 days and is valid for a single entry. You must provide proof of confirmed return flight and booked accommodation.

To apply for tourist card/visa you must follow the procedures set out on our website. All applications must be placed at least 7 business days from the designated departure date.  For exigent circumstances and travel within 7 business days please contact Cuba Travel Services direct so that the appropriate shipping can be indicated

Visa Shipping Information
All shipped visas will be done so utilizing Fed-Ex so that a tracking number may generated.  It is important that the appropriate shipping method (preferred shipping estimated time) is chosen and the correct corresponding payment amount is enumerated at the time of payment.  CTS is not responsible for incorrect shipping information chosen as it relates to the purported date of travel which may lead to a shipping delay.

CTS is entitled to refuse any application made by you. We do not guarantee to successfully process every request. In the event that we are unable to process your application, we will send an email to advise you of that fact. An alternative may be offered which may include additional charges. If your order is processed, we will acknowledge it in the e-mail address you have given us.

You confirm that all details you provide to us for the purpose of purchasing the Tourist card and that will be correct. You accept responsibility for any mistakes made on the tourist cards due to the provision of incomplete or incorrect information.

You confirm that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Service. CTS reserves the right to obtain validation of your credit or debit card details before providing you with the Service. If validation cannot be obtained and payment is not made, we reserve the right to cancel the application on behalf of the Supplier concerned who will then not perform the Service.

Prices and Payments
Details of the prices for the Service, and the procedures for payment and delivery are displayed on our website. The applicable price of any Service is the price displayed on our website at the date and time of your order. The price of any Service on our website may change before you place an order. We try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure

We will inform you if a Service’s correct price is higher than that stated in your order and you may cancel the order and decide whether or not to order the Service at the correct price.

Cancellations
All confirmed visa purchases are nonrefundable.

Prices quoted are per person and per individual visa.

You must pay by credit or debit card at the time of order as set out on the order page of our website. The cards we accept are set out on the payment page of our website.

Cuba Tourist Card/Visa is non-transferable and non-refundable once it has been issued. Any cancellation or amendment request must be sent to us in writing, by emailing info@cubavisaservices.com, and it will take effect from the day of receipt.  We cannot cancel or amend any tourist card that has already been Shipped. Amendments and cancellations can only be accepted in accordance with the terms and conditions.

Requirements for Travel

All visitors to Cuba require valid passports and visas.  Securing a valid passport and visa is the responsibility of the Customer Traveler.  Customer Travelers are required to submit to CTS a US Department of Transportation form of Public Charter Operator – Participant Contract and all other forms required under applicable law for travel to Cuba, which may change from time to time. If a Customer Traveler fails to provide such documentation, CTS will not reserve or will cancel any reservations for such individual.  Customer Travelers must possess a passport valid for six months after the return from Cuba.  All foreign passport holders and U.S. residents are solely responsible for their legal immigration status and their ability to return into the United States. CTS cannot be held liable for any losses (including any fees paid to CTS) for any Customer Traveler who is refused service by a Carrier Service Provider or entry into Cuba because of a restricted United States visa or passport or denial of a visa by the Cuban government.

Cuban Born Travelers

Customer Travelers born in Cuba should contact CTS at 1-800-963-2822 for processing time prior to departure date for information on entry requirements, even if such Customer Traveler is now a US Citizen.

Insurance

CTS strongly recommends all Customer Travelers purchase Trip Cancellation Insurance to avoid cancellation-related penalties. With respect to charter flights, airfare includes Cuban medical insurance coverage subject to the terms and conditions provided at www.asistur.cu.  With respect to scheduled commercial airline travel, Customer Travelers shall verify if airfare is inclusive of required Cuban medical insurance, and CTS shall have no responsibility or obligation for such requirements or insurance.

Program Adjustments and Changes

Although CTS works diligently to provide its services as listed in its promotional material, circumstances beyond CTS’ control may require it to deviate from the itinerary, substitute hotels or otherwise adjust its scheduled services and, accordingly, CTS reserves the right to modify any reservations or scheduled activity.

Baggage While Traveling

Although CTS makes every effort to ensure the proper handling of the baggage of Customer Travelers on charter flights, CTS is not responsible for loss, damage or breakage of baggage on charter flights.  On scheduled commercial airline flights, Customer Travelers are subject to the applicable airline luggage policies.  Customer Travelers are advised to review applicable airline luggage policies.

Travelers Requiring Assistance

All Customer Travelers with disabilities or special needs must report their medical condition to CTS at time of booking.  CTS is committed to the participation of all Customer Travelers, but its employees and agents are restricted in providing assistance to Customer Travelers, and certain planned activities may not always allow accessibility for all Customer Travelers with disabilities.  Customer Travelers requiring special assistance must travel with a qualified companion who can accommodate their special needs.

OFAC Licensing Requirements

All Customer Travelers acknowledge that travel transactions related to Cuba from the United States must be (i) directly incident to one of the self -authorizing general license purposeful travel categories or (ii) authorized travel under the auspice of a specific license granted on a case-by-case basis. Under current United travel restrictions with respect to Cuba, travel-related transactions are prohibited except for certain categories and that by purchasing and participating services provided under the auspices of CTS, each Customer Traveler self-certifies that they qualify to travel under the CTS general license for “people to people” travel.  At time of booking, each Customer Traveler will receive all necessary forms to be filled out in accordance with the regulations.  Customer Travelers are encouraged to maintain records of their travel documents in your records for 5 years from travel should the need arise to prove licensed travel.  There are many inherent risks while traveling, which can lead to illness, injury or even death.  These risks are increased by the fact that these trips take place in remote locations, far from medical facilities.  Each Customer Traveler assumes all such risks associated with participating in these trips. Because of the U.S. embargo on Cuba, each Customer Traveler, as an authorized traveler under a general license, is personally responsible for complying with U.S. laws including, without limitation, restrictions regarding what may be brought to Cuba and what may be brought back.

State Department Travel Advisories

It is the responsibility of each Customer Traveler to become informed about the most current travel advisories and warnings by referring to the U. S. State Department’s travel website at travel.state.gov or by calling (888) 407-4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s), should a Customer Traveler still choose to travel such Customer Traveler assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

Cuba Travel Services Limited Responsibilities

Cuba Tour Planner, Cuba Travel Services Inc., its employees, shareholders, officers, directors, successors, agents and assignees (collectively CTS), does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, CTS is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, CTS is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. There are many inherent risks while traveling, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Guest assumes all such risks associated with participating in these trips. Because of the U.S. embargo on Cuba, you, as an authorized traveler under this general license, are personally responsible for complying with U.S. laws including, without limitation, restrictions regarding what may be brought to Cuba and what may be brought back.

Traveler’s Representation

Traveler represents that neither he nor she nor anyone travelling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. CTS reserves the right to decline to accept anyone on a trip, and to remove from the trip, at his or her sole expense, anyone whose condition is such that he or she could create a hazard to himself or others, or otherwise impact the enjoyment of other guests on the trip. Any payment to Cuba Tour Planner and/or Cuba Travel Services constitutes your acceptance of the Terms and Conditions set out herein and in more specific pre-departure guest documentation including the travel registration form, charter participant agreement or reservation form.

Liability Disclaimer

The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, the CTS and CTS Partners do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, CTS expressly reserves the right to correct any pricing errors on our Website and/or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty.

Hotel ratings displayed on this Website are intended as only general guidelines, and CTS and CTS Partners do not guarantee the accuracy of the ratings. The CTS, the CTS Partners and their respective suppliers make no guarantees about the availability of specific products and services. The CTS, the CTS Partners and their respective suppliers may make improvements and/or changes on the Website at any time.

The CTS Companies, the CTS Partners and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by the CTS or the CTS Partners. All such information, software products, and services are provided “as is” without warranty of any kind. The CTS, the CTS Partners and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the CTS, the CTS Partners and/or their respective suppliers are free of viruses or other harmful components. The CTS, the CTS Partners and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.

The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the CTS or the CTS Partners. The CTS and the CTS Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. The CTS and the CTS Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

In no event shall the CTS, the CTS Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the CTS, the CTS Partners and/or their respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, the CTS, the CTS Partners or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of the CTS, the CTS Partners and/or their respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to CTS in connection with such transaction(s) on this Website, or (b) One-Hundred Dollars (US$100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of the CTS, the CTS Partners, and/or their respective suppliers.

Indemnification

You agree to defend and indemnify the CTS, the CTS Partners, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  1. your breach of these Terms of Use or the documents referenced herein;
  2. your violation of any law or the rights of a third party; or
  3. your use of this Website.

Links to Third-Party Sites

This Website may contain hyperlinks to websites operated by parties other than CTS. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Software Available On This Website

Any software that we make available to download from this Website (“Software”) or through your mobile application store, including the CTS mobile application (the “Mobile Application”) is the copyrighted work of the CTS and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-exclusive, nontransferable license to download, install and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the CTS, CTS Partners, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges). As further described in our Privacy Policy, the Mobile Application will automatically transfer a small amount of data as part of its normal operation, including how you use the Mobile Application, which Content you access, and technical errors or problems which the Application may encounter while being used. By using the Mobile Application, you acknowledge, agree and consent to the automatic collection of this information.

Reviews, Comments, Photos And Other Submissions

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant CTS and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, the “CTS Partners”), a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that the CTS may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant the CTS the right to pursue at law any person or entity that violates your or the CTS’ rights in the Submissions by a breach of these Terms of Use. You acknowledge and agree that Submissions are non-confidential and non-proprietary. You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us, the CTS Partners or any of our partners or licensees. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms of Use, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that CTS may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.

From time to time we may offer customers incentives to leave hotel reviews (e.g. discount coupon/entry into prize draws etc.)As it is important to us that hotel reviews are impartial and honest, these incentives will be available to customers regardless of whether the hotel review is positive or negative.

All photos submitted are subject to our Photo Submission Guidelines below.

CTS claims no ownership, affiliation with, or endorsement of any photos that are submitted by end users through our sites.

CTS’s policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by said third party can be found in the Claims of Copyright Infringement section below.

The Google® Translate tool is made available on this Website to enable you to translate content such as user-generated hotel reviews. The Google® Translate tool uses an automated process to translate text and this may result in inaccuracies. Your use of the Google® Translate tool is entirely at your own risk. CTS does not warrant or make any promises, assurances or guarantees as to the accuracy or completeness of the translations provided by Google® Translate.

Photo Submission Guidelines

Any photos you submit must be:

  • On topic—All photos must be relevant to accommodation, restaurant, location, or general travel experiences.
    • Community/family friendly
  • Do not submit any photos or materials that are illegal, obscene, pornographic, profane, vulgar, offensive or insulting.
  • Do not submit photos or materials that invade the privacy or violate any personal right of any person or entity.
  • Do not submit photos or information about children or any third parties without their consent (or their parent’s consent in the case of a child under 13 years of age).
  • Children under 13 may not submit photos or other materials.
  • Original—You may only submit your own photos. Do not submit photos from any other source (personal or commercial). Do not submit photos that infringe the copyright, trademark, or other property right of any third party.
    • Non-commercial —Do not submit photos that include logos, branding, promotional material, or any other content intended for commercial purposes.
    • No harmful files —Do not submit photos that contain viruses or other harmful code that is either intended or may result in damage to the computers and systems of CTS and/or those using it.

 

Copy Right and Trademark Notices

All contents of this Website are ©2015 C. All rights reserved. Cuba Travel Services, Cuba Tour Planner, Cuba Visa Services, Cuba Luxury Yacht, the CTS logo, the CTS Affiliate Network logo, and the Airplane logo are either registered trademarks or trademarks of CTS in the U.S. and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners. CTS is not responsible for content on websites operated by parties other than CTS.

If you are aware of an infringement of our brand, please let us know by emailing us at info@cubatravelservices.com.

 

Account Termination

In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, CTS has adopted a policy of terminating, in appropriate circumstances and at CTS’s sole discretion, subscribers or account holders who are deemed to be repeat infringers. CTS may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.
Notice of Infringing Material

If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.

  1. A clear identification of the copyrighted work you claim was infringed.
  2. A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.
  3. Your address, email address and telephone number.
  4. A statement that you have a “good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law.”
  5. A statement that “the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
  6. A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

You may send us your notice by email to info@cubatravelservices.com

 

Patent Notices

One or more patents owned by CTS may apply to this Website and to the features and services accessible via the Website. Portions of this Website operate under license of one or more patents. Other patents pending.
General

Your use of mapping available on this Website is governed by the Microsoft Terms of Use and Microsoft Privacy Statement and the Google Terms of Use and Google Privacy Statement. Microsoft and Google reserve the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion. Please click here for additional information:

http://privacy.microsoft.com/en-us/default.mspx
http://www.microsoft.com/maps/assets/docs/terms.aspx
http://www.google.com/privacy/privacy-policy.html
http://www.google.com/enterprise/earthmaps/legal/us/maps_AUP.html
http://www.maps.google.com/help/legalnotices_maps.html
http://maps.google.com/help/terms_maps.html

These Terms of Use are governed by the Federal Arbitration Act, federal arbitration law, and for reservations made by U.S. residents, the laws of the state in which your billing address is located, without regard to principles of conflicts of laws. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and the CTS as a result of this Agreement or use of this Website.

Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

This Agreement (and any other terms and conditions or policies referenced herein) constitutes the entire agreement between you and CTS with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.
Registrations

Seller of Travel: Cuba Travel Services, Inc. is a registered seller of travel in each of the states listed below:

California registration number: 2074621

Florida registration number: ST-36556
Registration as a seller of travel in California does not constitute the state’s approval.

©2015 CUBA TRAVEL SERVICES, CTS, CTS CHARTERS, CUBA TOUR PLANNER and the design are service marks owned by Cuba Travel Services worldwide.